The following is the exchanges, returns and withdrawal right Policy that the company PROVIMARCAS S.A.S, identified with NIT 811012440, provide so that customers are guided in the purchase and acquisition of products on the website www.provimarcas.com as well as in the Sales considered non-traditional or distance sales and apply to all people who purchase products through the website or by non-traditional means.


REFUNDS OR MONEY RETURNS: If for any reason the client does not wish to initiate the contracted service and its value has been paid to PROVIMARCAS S.AS, the first may: 1) use the money in any other service offered by the company, taking into account that in no case will the amount paid for fees cross with the amount paid for legal expenses and vice versa. 2) Request a refund of the money paid with a 30% deduction. To obtain the refund, a written request must be made within the first thirty (30) days after the authorization given to begin the process. The above, as long as the process has not been initiated by the company. If it is not requested within the term stipulated above, the sum of money can only be used in the case of paragraph 1) described


In accordance with the regulations, the Withdrawal Right is not applicable in the following events:


  • •Contracts for services provision whose provision has begun with the consumer's agreement.
  • In supply contracts for goods or services whose price is subject to fluctuations in financial market coefficients that the producer cannot control.
  • In supply contracts for goods made in accordance with the consumer's specifications or clearly personalized.
  • In supply contracts for goods that, due to their nature, cannot be returned or may deteriorate or expire quickly.
  • In contracts for the acquisition of perishable goods.
  • In contracts for the acquisition of goods for personal use, such as underwear and swimwear.


Our Customer Services channels:

Email: servicliente@provimarcas.com

WhatsApp Line: 3168800800

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(+57) 316 8 800 800

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